Terms and Privacy Policy.

Privacy Policy and Terms of Conditions for SMS Text Registration

Effective Date: 2-19-2025

Emerald Coast Medical Transport values your privacy and is committed to protecting the personal information you provide. This Privacy Policy outlines how we collect, use, store, and protect your information when you register for our SMS text service.

1. Information We Collect

When you sign up for our SMS text service, we may collect the following types of information:

  • Personal Information: Name, phone number, and any other contact details provided during registration.

  • Usage Information: Information about your interaction with our SMS messages, such as response times, content preferences, and message opt-ins/opt-outs.

2. How We Use Your Information

The personal information we collect will be used for the following purposes:

  • To send you SMS messages related to scheduling, payments and appointment details.

  • To respond to your inquiries and provide customer support.

  • To improve our services and enhance your experience with us.

  • To comply with legal obligations and ensure the proper functioning of our service.

3. Data Security and Protection

We take the security of your personal information seriously and have implemented the following measures to prevent unauthorized sharing and access to your data:

  • Encryption: We use encryption technologies to protect your data during transmission and storage.

  • Access Control: Access to personal information is strictly restricted to authorized personnel only. We ensure that those with access are properly trained to handle sensitive information securely.

  • Data Sharing Prevention: We do not share your personal information with third parties unless required by law or to facilitate the delivery of our SMS service. We take steps to ensure that any third-party partners we work with adhere to our privacy standards.

  • Data Minimization: We only collect and retain the minimum amount of personal information necessary to provide our SMS services.

4. Audits and Compliance

To ensure that we remain compliant with data protection regulations and best practices:

  • We conduct regular internal audits to evaluate our data security protocols and privacy practices.

  • We implement corrective actions as needed to address any identified vulnerabilities and ensure ongoing compliance with data protection standards.

  • We maintain an up-to-date understanding of applicable laws, such as GDPR, CCPA, and others, to ensure our practices align with legal requirements.

5. Opt-In and Opt-Out

  • Opt-In: By signing up for our SMS service, you consent to receiving text messages from us regarding scheduling or to obtain your free quote.

  • Opt-Out: You can opt-out of receiving future SMS messages at any time by replying with the keyword “STOP” or following the instructions provided in the text messages.

  • Contact Emerald Coast Medical Transport at 18507803503 or Faithecmt@gmail.com for HELP or to STOP receiving messages.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data only in the following situations:

  • To comply with legal obligations or respond to lawful requests from government authorities.

  • With trusted service providers who assist us in sending SMS messages, provided they comply with our privacy standards and protect your data.

  • All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the right to:

  • Access, correct, or delete your personal information at any time.

  • Opt-out of receiving SMS messages by following the opt-out instructions.

  • Request that we stop processing your personal data, subject to legal limitations.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and the updated effective date will be provided. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at: 850-780-3503

* MESSAGE AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
* Messages are recurring, and message frequency varies.